CRM

Oamisys CRM differs from the regular CRM mainly due to the wide coordination it provides across the organization as well as between the company and clients with strong communication. The customer relationship management is the basis for establishing best rapport with the clients and managing the collaboration among employees. Irrespective of the type of industry or the nature of work, Oamisys CRM plays a vital role for the success of the organization.

Our CRM solution aims for elevating the sales level with collaborative project management and service. All the departments are integrated efficiently with main focus fixed around the customers. The database is centralized with easy access. The social networking applications are leveled into the CRM modules for effective communication. The customer information is maintained on the real time basis which acts as instant feedback mechanism to know the customer interests and serve them better.

The enterprise CRM covers all the functional units such as sales, purchase, invoice, lead generation, reporting etc. The basic functioning of the organization is automated by the enterprise CRM with complete control on employee management, project management, sales and task completion. The social media application and tickets management module are made available for providing customer support. The employees get a clearer interaction with the customers to provide excellent service.

We provide CRM solution for industry verticals including:

	Small to medium business
	Energy and utilities
	Manufacturing industries
	Travel and transportation
	Retail
	IT services
	Healthcare
	Educational Institutions
	Government sector etc

We provide enterprise CRM solution as a standalone application or as the best servicing SaaS method for cost effective utilization. The real advantage on implementation of the CRM across the enterprise is realized by the increased efficiency and overall productivity. The CRM acts as a tool to analyze the customers to determine the mode of product promotion with targeted marketing. The enterprise CRM solution can enhance your sales and strengthen your customer relationship with collaborative environment and communication.

Benefits: Marketing Automation Sales Automation Accounting Tickets Management Project Management Automation Task Management Automation HR Management Automation Performance Management Automation Customer Portal Social Media Analytics Report Mobile Application Team Collaboration Third Party tool integration and more

Types of CRM: Operational CRM Generally refers to products and services that allow an organization to take care of their customers. It provides support for various business processes, which can include sales, marketing and service. Contact centers, data aggregation systems and web sites are a few examples. Collaborative CRM It is communication with customers and covers direct interaction with customers including feedback and issue reporting. Interaction can take place through web pages, email, Automated Voice Response. Collaborative CRM greatly improves on services offered Analytical CRM It addresses the analysis of customer data for a host of different purposes. In general it is used to design and execute targeted marketing campaigns that optimize marketing effectiveness. takes into account product and service decision making, pricing and new product development.

Enterprise resource planning (ERP) is an integrated model of all the business process. The business process such as sales, marketing, purchase, planning, production, inventory control, accounting, and finance are thoroughly analyzed and modularized. Depending on the need of the industry, the suitable modules are integrated using the ERP solution.

We implement the ERP solution for any enterprise after thoroughly studying the organization needs and requirements. We ensure the best communication adaptation of the ERP module. It streamlines all the geographically scattered business information across all the functional units. Enterprise resource planning software helps to improve the quality of the business by efficiently managing the data flow. ERP is applicable for all organization irrespective of their size to converge the activities with a central control on the information flow.

We provide enterprise resource planning solution across various industries including retail, distribution, food & beverage, fashion, equipments, healthcare, electronics, fabrication and much more. It improves the productivity with skillful employee management. ERP covers integrated solutions including customer relationship management (CRM), supply chain management, and data warehousing. It makes the enterprise to work as a single unit.

Oamisys Technologies presents the ERP model as a service-oriented architecture (SOA) that allows the clients to purchase only the needed module to integrate. You can choose to avail the ERP as an installation or hosted model or deploy as a cloud-based SaaS model suiting to your needs. We assist you for selecting the best deployment method with proper resource utilization cost effectively. We ensure proper implementation of the ERP solution.

Features: Easy task management Centralized database Uniform access to resources Low operating cost Prevent data redundancy Effortless decision making Multi language support Multi currency support SOA

SAP R/3 SAP B1 LN (Baan) Microsoft Dynamics NAV Microsoft Dynamics AX JD Edwards EnterpriseOne Oracle e-Business Suite Financials Oracle PeopleSoft Enterprise Oracle E-Business Suite Financials and PeopleSoft Enterprise

Benefits:

	Automation of business process
	Efficient operation
	Easy access to information
	Improve visibility
	Achieving organization and financial goals
	Complex multi-level organization operation process simplified
	Reduced operating cost
	Reduced human errors

The main objective of content management is to handle the files within the organization as well as make them available over the internet. In general, the CMS allows to manage documents efficiently to have a control on the business process and work flow.

The CMS helps to build a complete website or online store. It supports multiple features like category sections, testimonials, client portfolio, news, press release, case study etc. The prominent feature of CMS is the cloud hosting infrastructure which allows for cloud-based content management.

The well organized search engine optimizer (SEO) that is packed with CMS allows the website to be viewed at maximum length on the web. It promotes the business on the internet by getting organic traffic from search engines.

The main features of CMS include:

	Content managing and editing
	Import and create documents, videos, etc
	Formatting of text within documents
	Image editing
	Blogging
	Setting workflow rules
	Templates
	Reporting and analytics
	Record, track, and manage many versions of same content
	Library services
	Publish to centralized content archive
	Server and browser support

Benefits:

	Cost-effective solution
	User-friendly
	SEO-friendly website content
	Multiple language supportive admin panel
	Integrated and online help
	Modular and extensible
	Easy user and group management
	Group-based permission system

Advantages :

	Streamline the enterprise content management process
	Quick updation of contents
	One-click publishing of contents
	Display of contents based on visitor’s behaviour

Employees are the best asset for any organization. Managing the employee details and performance can prove vital for assessment and accreditation. Evaluating the performance of the employee manually can prove to be a very strenuous job. We at Oamisys Technologies have found solutions to manage and evaluate the performance of the employee using the Employee Performance Management application. Our application can prove to be one of the complete fully automated tool for performance management. This is available with the Engagedots CRM software from Oamisys.

The application can guide through every stage of performance evaluation such as job defining, goal setting, responsibilities, work delegation, monitoring work, feedback for improvement, actual performance, performance rating, and rewarding. We provide you the apt solution to manage the workforce with easy implementation of the software across all levels of the organization.

Planning

Planning helps to formulate the goals to set the performance expectation. This helps the industry to focus on the objectives. The employees become more aware of their responsibilities and the work flow. The performance of an employee is based on the objective set as well as the goals achieved. The planning also chart outs the role and responsibilities of each individual who may be responsible for a task to be completed within stipulated time.

Feedback mechanism

The application has an apt gateway to monitor the progress of planned activities. The feedback regulates the flow of the work charted. This also guides to evaluate the performance of employee comparing the set goal and actual work. For the purpose of appraisal, the feedback mechanism helps. It also allows for providing assistance and guidance to the employee for individual growth.

Training and development

Providing the employee with the proper training is essential when there is change or enhancement of technologies for the growth of the concern. This is highly critical for the performance evaluation for the knowledge level of employee to meet the competencies in the workplace and group.

Performance rating and reward

This is the essential need for the appraisal and career growth of the employee. The performance rating is done using the actual work done against the planned work or assigned work. The task completion along with its quality is monitored to express it in the form of graph and report. These reports are useful for taking the appraisal decision and promotion.

Features:

	Easy customization
	User friendly control panels
	Cost effective
	HR module integration
	Goal setting tools
	Notifications through mail
	Multilingual support
	Appraisal form
	Automatically generated reports

Benefits:

	Applicable for small, medium, to large organization
	The employee performance management software allows for measurable assignments and tasks for employee
	Employees are more focused and goal-driven
	Rewarding the employees makes them more self promoting
	The software is an user-friendly easy to use application that can be handled by all cadre of employees

Oamisys provides web design and development services with most exciting designs that are exclusively customized for the need of customer. Different types of projects are developed such as logos, themes, brochures and websites which represent your company brand and image in the industry. Our team of developers and designers extend their expertise for serving your requirements. We utilize the resources and most suitable latest technology to manage simple to complex solutions. Apart from development services, we undertake maintenance of websites and portals by establishing good rapport and support.