In general, the Business Process Outsourcing is defined as the process of handling business activities on behalf of your company or business by hiring another company.
Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider.

Accounts & Finance Services:

Most of the organizations widely outsource their accounting and financial operations to BPO companies, in order to save both operational costs and capital expenditure.

In accounting and financial outsourcing, we promise for confidentiality, data security, risk management, governance and improved efficiency.

The various accounting services include:

	Accounts Payable Processing
	Internal Audits
	Financial Statement Preparation
	General Ledger Maintenance
	Monthly and Year-end Closing Assistance
	Payroll Processing
	Sales Tax Return Preparation
	Accounts Reconciliation

Human Resource Services :

HR activities such as pay-roll administration, training and development, record keeping, performance appraisal records, human resource policy clarification etc are all people intensive activities which involve a lot of time and energy. Such activities are repetitive and routine in nature. Therefore the companies with intent to concentrate on their core activities outsource these HR activities.

The various HR Services include:

	Payroll Administration including handling taxes issues, leave with wages, sick leave etc
	Employee Benefits: Health, Medical, Group Medical, Life, 401(k) plans etc
	HR Management includes recruitment, induction, PMS, training & development, exit interviews, resignation and relieving procedures, employee travel plans etc.
	Employees' Background Verification
	Employees' Grievance Handling & Welfare Activities

We have a handful of experience in HR Services and you stay focused on your business by outsourcing your Human Resource Management to us.

Data Processing & Management Services:

Data processing is a critical activity in an organization. It's a time consuming activity and needs to be accurate. So many organizations outsource their Data processing and management activity.

We offer excellent data processing and management services at affordable rates. With a team of data entry specialists, we are able to perform error-free data management services.

Our Data processing and management service includes:

	Data Maintenance
	Data Entry
	Data Processing
	Data Conversionn
	Data Mining
	Data Cleansing
	New Database Creation

Chat & Email Support Services:

Responding to emails received is crucial for any business, especially these days where email has become a major communication medium. Large organizations receive loads of emails daily and responding to each one of them becomes a tedious process for them and so such companies started to outsource their Email support to BPO companies.

Many organizations prefer to have Live Chats in their Websites for immediate communications. The communication can be either solving a product or service related query or request for a call back. We offer Chat support service to handle such process.

KPO stands for Knowledge Process Outsourcing. The services of KPO includes research, information gathering etc. It is regarded as an information driven process. The aim of every business will be to build a unique value with the help of their business expertise thus resulting in superior productivity. Here comes the KPO to help such organizations and we provide such skilled KPO experts for the enhancement of an organization. Our experts with advanced analytical and technical skills will mainly focus on the knowledge expertise.

Learning Solutions:

Online learning or tutorials has emerged as a new and positive medium for learning. It gives the flexibility to learners to take the learning at their convenient time. The students can learn from well trained teachers and specialists. We provide both Academic and in-house support programs for schools or company. We depute specialist to offer world class trainings through online medium.

Business & Market Research :

Business Research consists of a systematic process of gathering, recording and analyzing data for aid in making business decisions. It includes the gathering and evaluation of data regarding consumers' preferences for products and services. Market research includes collection and analysis of information about consumers, competitors and the effectiveness of marketing programs.

Businesses use market research to determine the feasibility of a new business, to understand the customers' response to new products or services, to improve aspects of their business such as customer service or distribution channels, develop competitive strategies and develop successful marketing plans. In a nutshell, market research allows businesses to make decisions that make them more responsive to customers' needs and increase thereby bring about an increase in the profits.

Management Training:

Industrial training is provided by the organizations to enhance the performance of its employees, to acquire knowledge and skills to the meet the changes and challenges in the competitive world. Training for specific skill sets, workforce management and behavioral training are usually outsourced. Training is outsourced to save training costs, concentrate on core competencies etc.

We offer Industrial Training Outsourcing that increases your Business's productivity, Employees team spirit, Organizational culture, Quality standards and Morale.

Infrastructure Management:

Infrastructure management consists of the management of essential operations such as policies, processes, data equipment, human resources, and external contacts, for overall effectiveness. Infrastructure management is sometimes divided into categories of systems management, network management, and storage management. Investments in infrastructure management have the largest single impact on an organization's revenue.

An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.

Appointment Setting Services:

Appointment setting is crucial for any business, either new or traditional to develop and expand the business. We understand that appointment setting is much more than calling a list of phone numbers daily. Appointment scheduling brings the business prospects very near to you.

Outsource your appointment setting services to us and concentrate on other business strategies. We at Infosearchbpo.com, with our experienced customer service representatives execute the whole appointment setting task including fixing, canceling, re-scheduling appointments and meetings, just like a Virtual receptionist.

Market Research and Survey :

Market Research and Survey is important for any business that wants to analyze the current status of the business with respect to product and services offered or when they want to know the consumers state of mind related to products or when the company wants to take organizational decisions or when the company wants to know the industry trends.

Market Research:

Our Market Research and Survey process and report include tracking data from customers via a questionnaire, completely designed report with clearly outlining the results, graphic presentation and statistical document

We at Infosearchbpo.com work with you in the entire Market Research and Survey process, from initial design till the final results. Our goal is to use the best marketing research methods to get the information you need to make the best decisions for your company or organization.

Telephonic Auditing Services:

The exhaustive process of Auditing is simplified by Telephonic Audits. The flexibility of this service makes it popular among organizations and individuals. The time taken to visit someone is saved as the whole exercise of auditing can be done through telephone.

The auditing can be for any product or services offered. The government offers free scheme to select sect of people and a telephone audit can be conducted to check if the free schemes have reached people without any issues. The telephone audits can be recorded for reference and necessary action.

Similarly private corporate companies distribute flyers, sign boards, free offers to their dealers as part of brand promotion and motivating dealers. A telephonic audit can be conducted to check if POS materials have been given to them and dealer rewards have reached them etc.

Robocalling or Voice Broadcasting Services:

Voice Broadcasting or Robocalling is a mass communications technique that sends pre-recorded phone messages to hundreds or thousands of call recipients at a time. A successful voice broadcast system can increase the sales leads & business revenue and reduce infrastructure cost and manpower.

The applications of Voice Broadcast can be in: Business - Official announcements can be sent to prospects and customers. Specific Individuals - Alerts or notifications messages can be sent in an emergency situation like natural disaster to the members of a community or a general public.

Voice Broadcast can deliver calls to individuals or answer machines. This technology can be combined with IVR to route calls or receive inputs from recipients.